Sadly disappointed in what it has become. - Anonymous employee Lumen Employee Review

2.0
15 Feb 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Flexible vacation and appointment times off. Do your job well and you will have a job for a while. It is a good "job" dont use it as a "career" there is no where to go.

Cons

Low yearly raises and/or bonuses if any. When goals are reached to be able to move up given excuses and lies as to why it still cant happen and given more goals with no end. No incentive to move up, lateral moves only with no pay raises and double the workload. No award for going above and beyond just given an increased workload. Limited to no training on frequently new systems/processes that arent fully functional at time of launch. Forced to use internal systems that dont work properly, are extremely manual and make your job harder to do. HR gives hand slaps to upper management that consistently break the code of conduct/ ethics rules. Upper management will make calls/meetings to ensure departmental movement is not possible when applying to other job titles within the company even if you do good work...they dont want you to leave or grow it seems. Morale is horrible and many look elsewhere feeling the company simply doesnt care about them. Middle management just says cant change the way it is so deal with it. No accountability in upper management and mistakes roll downhill. CEO wont even answer your questions but they claim an "open door policy".

Explore other reviews about Lumen

5.0
23 Nov 2025
Recommend
CEO approval
Business outlook

Pros

The people are friendly and helpful, the work is engaging, deadlines are flexible, collaboration is smooth

Cons

Moves slow at times, contractors are unreliable, projects can be delayed or outright scrapped after being worked on

2
avatar
Lumen Response
6mo
Thank you for leaving a thoughtful review about your time at Lumen. We need feedback like yours to continue to make Lumen a great place to work. It's important to us that our teams are reliable, so we're sorry to hear that you faced some challenges. We're glad to learn that you took advantage of our supportive community and found your work engaging! We wish you all the best as you continue on with your career.
5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

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