Pros
Benefits package is decent. They have good health insurance: medical, dental, pharmacy, mental health (you will need that one if you work here for any length of time), and vision. They do pay for continuing education.
Cons
Extremely stressful environment mostly due to how the company is run. Company great at first then they showed their true colors. Managers kept busy in meetings all day so those of us taking calls have very little support. We mostly rely on our peers who are also busy taking calls. Rapid changes after merger with Qwest. Expected to do much more in less time. Customer service has been greatly sacrificed in the process. Systems are antiquated. The supports are not in place to do what's expected. They seem to have gotten the cart before the horse. Morale has dropped way down since Centurylink took over. Upper management doesn't seem to care. Several of my coworkers have had to take short term disability due to the stress.
