Service Based company disguised as Product Based company - Anonymous employee Lumen Employee Review

2.0
4 Sept 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

1. I don't see any pros for this organization, as my previous organization was a product based one which had good quality work & culture. People who prefer laid back attitude & want to relax will love this company.

Cons

1. This is a Service Based company disguised as Product Based company. All the internal processes are a replica of a typical Indian Service Based company. 2. NO Work-From-Home !!! I personally feel its a very sick & lame regulation by the management. This should actually be highlighted in bold letters on the Appointment Letter. 3. Attendance is tracked to the finest details. You get a weekly report of the hours you logged in the company. Also, the information about the hours you were spent inside & outside the company will available. Its kind of creepy. 4. The single-sign-on username needs an alpha-numeric combination. More than the part that it is frustrating to input a number instead of my name, I think it is DEROGATORY to assign numbers to the employees and make them use the same to logon to access their emails & all other portals.

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5.0
28 Oct 2025
Recommend
CEO approval
Business outlook

Pros

good env team is good

Cons

nothing there is a con team is good

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Lumen Response
7mo
Thank you for sharing your experience with us. We value your input. We're glad to hear that your team has given you a positive experience! We're happy to have you on board with us, you help us succeed together.
2.0
13 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

work life balance, excellent time off so long as manager doesn’t micromanage/track and limit FTO, nice people, leadership has turned the business around.

Cons

No pay raises even with great performance review (5years with zero raise) No career growth/progression - been on a high-performing team for 5 years and not one person on the team has been progressed or promoted during that time. Little opportunity for career advancement and growth New jobs within the company are going to external hires, not much grwoth for current employees

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Lumen Response
2w
Thank you for your transparency about your experience. We want to hear from people like you to learn how we can do better. We are sorry to hear about your experience. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Your review will help us take any necessary action. We're glad you value work-life balance, our people, and leadership. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thanks for being part of the team.
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