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      Lumen

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      Unorganized & toxic work environment - Anonymous Lumen Employee Review

      1.0
      14 Aug 2016
      Anonymous
      Recommend
      CEO approval
      Business outlook

      Pros

      Somewhat competitive pay Some managers & leads are very well-qualified and do a great job; however, executive leadership and corporate policy limits their overall ability to make positive, influential changes as needed.

      Cons

      Showing little to no growth quarter to quarter (wouldn't be surprised if the company is acquired by a larger, more successful telecom or cable company in the next 2-3 years) High turnover Very unstable Little opportunity for growth Disorganized Poor end-product (extremely slow internet service)

      Explore other reviews about Lumen

      5.0
      24 Jun 2026
      Project coordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      avatar
      Lumen Response
      5d
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      2.0
      29 Jun 2026
      Margin analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Good benefits with remote work

      Cons

      Super unstable, coworkers getting laid off with no notice. Outsourcing jobs to India. The remaining employees expected to pick up the extra work.

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