Tremendous Emphasis on Customer Support - Technical Support Specialist LogoJet Employee Review

5.0
30 May 2023
Recommend
CEO approval
Business outlook

Pros

When it comes to our customers, the only question asked is: Are they satisfied? No tracking average handle time on calls - Is the customer satisfied? Travel Extensive training and support from the technical team. The atmosphere really is "team"

Cons

The company is growing so there are lots of decisions being made by a small number of people. This leads to lack of communication of those decisions to those on the front lines. This is getting better, but it's not quite there yet.

Explore other reviews about LogoJet

5.0
11 Oct 2024
Recommend
CEO approval
Business outlook

Pros

Top notch staff that is experienced, knowledgeable, and highly skilled. The company's core values create a positive workplace and collaborative team environment. Being a growing company, there are limitless opportunities for each employee's personal growth and advancement. Very competitive pay, excellent leadership, and family atmosphere without the woes of a large corporation.

Cons

LogoJET is fast paced growing company with constant transformation. This can be overwhelming for personalities that do not adopt change easily.

1.0
11 Jun 2025
Recommend
CEO approval
Business outlook

Pros

Good customer service, great tech team.

Cons

Toxic environment with no job automony, no health insurance, (they just offer to subsidize appox 30% of cost), every single decision has to go through CEO, causing bottlenecks. Systems are antiquated and processes are overly complicated or entirely undefined. No work life balance. Extremely high turnover rate. As a new employee, I was asked to give a positive review on Glassdoor, which I have since deleted. That's the real source for any positive LJ reviews.

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