5.0
30 May 2023
Current employee, more than 1 year
Lafayette, LA
Recommend
CEO approval
Business outlook
Pros
When it comes to our customers, the only question asked is: Are they satisfied? No tracking average handle time on calls - Is the customer satisfied? Travel Extensive training and support from the technical team. The atmosphere really is "team"
Cons
The company is growing so there are lots of decisions being made by a small number of people. This leads to lack of communication of those decisions to those on the front lines. This is getting better, but it's not quite there yet.