It’s okay - Contact Centre Agent Local Care Direct Employee Review

Allowed me to help people and support clinicians Good team to work with

management are bullying and dictatorial - they do not operate by the values they profess. Some of the processes are risky and i feel leave patients vulnerable For a caring organisation - they dont care about staff or patients - just targets. Appear to have racist undertones throughout

Good availability for shifts Annual bonus Good team

Poor management and HR with little support