Unfortunate but Need to Post - Customer Success Manager LoanPro Employee Review

2.0
12 Apr 2023
Recommend
CEO approval
Business outlook

Pros

Great coworkers, cool office, innovative product.

Cons

I was with this company for 3 years. I started with a lot of great prospects and promised growth opportunities as we were just breaking into the larger market space and the company was about to expand in a big way. We were told constantly that there were no politics and you are simply rewarded for hard work in this “family”. I don’t want to be negative and I’m not one to write reviews, but I just feel obligated to say that if you are considering working here, be cautious. My experience was not what was communicated above. Employees and customers alike are not treated equally and are taken advantage of as much as the owners can get away with. In the words of one of their own VP’s, they are still car salesman at heart, and unfortunately they treat “deals” with employees and customers the same way. Thus far, they have been able to hire great people that has helped hide a lot of these issues, but many of these things are coming to light now. Again be cautious before taking this job. P.s. the management goes in to add 5 star glass door reviews, so be careful of a lot of those

Explore other reviews about LoanPro

5.0
26 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great place to work! The team is supportive, the people are friendly, and there are plenty of opportunities to learn and grow.

Cons

Great place! I had a very positive experience.

1.0
22 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The lending platform has real potential in the fintech market. Many engineers and individual contributors are talented and work hard for customers. Working on implementations provides genuine exposure to complex SaaS integrations and fintech operations.

Cons

Communication is tightly controlled -- employees are actively discouraged from speaking with leaders outside their direct management chain. Escalation paths are unclear, making it difficult to resolve project issues before they compound. Accountability is inconsistent; when delivery problems occur, responsibility is pushed downward rather than addressed at the leadership level. Implementation teams regularly operate without the documentation, cross-team alignment, or planning structure needed for predictable customer outcomes. Performance discussions lack transparency, leaving employees unable to understand how decisions about them are being made. I raised concerns about project realities and internal communication while on the implementation team. Those concerns were not addressed constructively and contributed to my departure.

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