employer cover photo
employer logo
employer logo

LiveWatch Security

Now known as Brinks Home

Is this your company?

Tech Support - Tech-Support LiveWatch Security Employee Review

2.0
17 Jun 2015
Recommend
CEO approval
Business outlook

Pros

Did you fairly good job of keeping things upbeat and light: a fair number of contests and games that tend to increase engagement and productivity. I also like the notion that to some degree nearly everyone is paid based on a commission.

Cons

They were not forward about the long hours: at times, 11-hour days. Just because you had a scheduled end time, doesn't necessarily mean that you'll leave within two or even three hours of that time. The pay scheme results in techs not wanting to spend the proper time on the phone with customers; I came to expect repeat calls on the same issue for this reason. There were even times where employees were routinely asked to show up 30 minutes before their scheduled start time. Those who didn't were threatened with a dock in pay.

Explore other reviews about LiveWatch Security

5.0
9 Feb 2018
Recommend
CEO approval
Business outlook

Pros

Great co-workers and a competitive atmosphere! Management is very understanding and help you grow your career. I have improved professionally in my time here and plan on being here for the long haul!

Cons

None at this time.

1
4.0
25 Aug 2017
Recommend
CEO approval
Business outlook

Pros

This is a friendly work environment where everyone is a member of the family; we look after each, we help each other, we laugh with each other, and we love each other. No matter what happens on a day-to-day basis, there is always someone to answer your questions, show you how to get things done, and ultimately be your friend. There is always a stocked break room and lunches and dinners paid for you on a regular basis. LiveWatch does its best to make sure that you are well taken care of. Promotions and pay raises happen shortly after the training process. Supervisors and Managers do their best to help you move your way up on the ladder of progression.

Cons

With all the good things that come with being a LiveWatch employee, even though there is plenty of food, encouragement, and job progression, there is a lot expected of you. Most of the work that employees deal with is confidential information pertaining to the customers and working with customers, the work can be stressful. Along with that, there are high goals to achieve to push employees to work their hardest. When goals are not met, it can sometimes be disheartening, due to the bonuses that are often tied to meeting the set goals.

1
See reviews by: Helpful|Rating|Date|All