'Customer-first' to a fault. - Anonymous employee Lionbridge Employee Review

2.0
16 Oct 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Ample amounts of PTO - Support for furthering education - Some great team members and managers - Outstanding support for WFH - Efficient and friendly response/service from IT - Communication from top-down is vastly improved

Cons

- New 'customer-first' mentality supersedes respect and commitments to own employees, quite blatantly in certain cases - Some processes and reporting can be quite archaic, time consuming, and unnecessarily stressful - Wages below regional average - Communications to employees across certain departments quite poor

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Lionbridge Response
7y
Thanks for the candid feedback. I'm pleased to see that you're enjoying your work and benefiting from our renewed focus on communication. "Customer first" should never impair our long-term ability to deliver. We'll continue to try and increase wages throughout the company. - Lionbridge CEO

Explore other reviews about Lionbridge

5.0
18 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Supportive Leadership: The management team is approachable and genuinely invested in employee success, providing guidance and mentorship to help you reach your full potential. Career Development: There are numerous opportunities for professional growth, including training programs, workshops, and access to industry conferences, ensuring you continually advance your skills. If your current position is not working out for you there may be opportunities to join a different team and expand your skill set. Work-Life Balance: Flexible scheduling options and remote work opportunities allow for a healthy balance between professional responsibilities and personal life. Recognition and Rewards: Employees are regularly acknowledged for their hard work and achievements, both through formal recognition programs and informal appreciation. Even if it is just a call out on a team meeting, it shows your hard work is not going unnoticed.

Cons

Rapid Changes: The company's dynamic nature means frequent shifts in priorities or objectives, which may be challenging for those who prefer stability. Resource Constraints: Occasionally, there might be limited resources which can impact the ability to execute projects efficiently. Communication Gaps: In a large organization, there can be occasional breakdowns in communication between departments, leading to misunderstandings or delays. Onboarding Process: The initial onboarding process might benefit from more structure or support to help new employees acclimate quickly.

1
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Lionbridge Response
3mo
We’re grateful for your feedback and proud to hear that you felt supported by your team and leaders. Building positive relationships is central to how we operate, and we’re thrilled this came through in your experience. Also so glad to hear that you’ve found opportunities to learn and grow during your time with us. We appreacite all your insights, your experience will help us shape future improvements. Thank you for being part of the Lionbridge team!
1.0
30 Jun 2026
Recommend
CEO approval
Business outlook

Pros

No pros, there is literally nothing I can say about them that is good.

Cons

No team, everyone is individual. No culture.

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