Pros
I would liken working at Links Technology to working with family. Everyone you work with up to the owner is very thoughtful, helpful, and wants to see you develop as an employee as much as the development of businesses they support.
If you have passion for all things IT, then this is the job for you. There is always something to do and new things to learn. It just requires the desire to want to get better as an administator.
Cons
This is not a typical 9-5 job, as clients will contact at all hours of the day. There is an expectaction that some issues be responded to, which can cause some challenges with personal and family time. This leads to only some of the more dedicated employees to be the only ones responding.
Given the size of the help desk support team, there doesn't seem like much room to move up in the company. There isn't any defined promotion standard.
