Great product, amazing benefits, poor culture & profit obsessed - Account Executive Lightspeed Employee Review

2.0
2 May 2024
Recommend
CEO approval
Business outlook

Pros

I absolutely love the office perks. The ability to get lunches, RRSP contributions and many other perks with health coverage is great.

Cons

Company is in their public profit era and they will squeeze every drop of energy, mental capacity and time from the employees while making more and more cuts, while expecting a lot more from you. Targets on a constant rise until we reached the point of it being out of your control.

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Lightspeed Response
2y
Hi there, we’re so disheartened to read that you feel this way. We want all Lightspeeders to have a great employee experience and to feel supported to do great, impactful work—and be recognized for it! We also really want to see the potential of our people developed and for you to experience the career growth you’re keen on. It sounds like we’re missing the mark here with your experience. If you’re open to it please reach out on our confidential email people@lightspeedhq.com or to your manager or People Business Partner. We’d love to sit down for a talk about this. Thank you for taking the time to review and share your perspective—hope to hear from you directly very soon.

Explore other reviews about Lightspeed

5.0
25 Nov 2024
Recommend
CEO approval
Business outlook

Pros

nice atmosphere and understanding people

Cons

Very hard for people who dont communicate

3.0
10 Nov 2025
Recommend
CEO approval
Business outlook

Pros

-Unlimited PTO - Use this, the company allows it. This is the main reason I stayed at this company for so long. If they did not offer it, I would have been gone within minutes.

Cons

-Low pay- the company makes up for not paying you by offering unlimited PTO - They keep switching from Atena to Cigna, Kind of annoying when you already have an established PCP - Constant layoffs, its a running joke in this company that when you become a Team Lead you are about to get laid off. - Pay increase- Also it looks like when you start making too much money, prepare to get laid off. Accepting pay increases comes with less job security - This job you need a lot of adaptability- you never know if you might come in and you have an increased amount of duties because they laid someone off - this increase of duties does NOT come with an increased salary/hourly wage either. You are just expected to take on other peoples job duties for nothing in return. -Literally everyone is figuring out things on the spot, there are no tools provided to you to guide you through things. You just gotta figure it out as you go. - The company asks for more than they give. - The company has way too many meetings. You will end up sitting in meeting listening to other departments speak about things that have NOTHING to do with you. Time is not spent well here, time is wasted. - The CEO is very boastful and braggy, like telling us things about his personal life that doesnt pertain to anything related to work in any way, shape or form disguised as " fun facts" when its just a chance to brag.

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Lightspeed Response
5mo
Hi, thanks for taking the time to leave a review. It’s good to hear that you valued the unlimited PTO however, we’re concerned by the other feedback you’ve shared. We take this feedback seriously and use it to inform ongoing improvements. We wish you all the best in your future endeavors.
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