Pros
Coworkers - most of us work with the same objective in mind. Client connections are based on the individual skills of the workers and seemed to be a strength. The paperless system works well and saves crucial time outin the field.
Cons
Seemingly low regard for front line workers and evidence of classism in the workplace. Workplace bullying is overlooked and not dealt with efficiently - perhaps because management feel that it would reflect poorly on them if exposed. Task-orientated-only workers lack human skills and consequently lose touch with the orgs core values and clients. It's the genuine employees who pick up the relationship workload and end up lacking all forms of recognition. How can clients feel valued if staff are not feeling valued? It's not rocket science.