Pros and Cons - Membership Concierge II Life Time Employee Review

1.0
2 Apr 2025
Recommend
CEO approval
Business outlook

Pros

High energy environment, not much slow or quiet time if you enjoy that type of workplace (dependent upon the club) Free Gym membership for yourself and you can add a person onto your membership for $60/month

Cons

Your entire experience will be dependent upon the individual club itself meaning that the culture will be made up solely based on the Club Management or General Leader or MCL "Membership Concierge Leader" as it is called at Life Time. Be careful not to transfer out of one club for another thinking that it will be the same because it likely will not be. The pay at Life Time is extremely low. You will typically make as a Level II-III at most $2,500 a month working Full-Time and this is based on a Premiere Level Life Time location where the starting price for a single membership was $299. The Health Insurance is extremely expensive for Life Time to only offer $19-21 an hour for Full-Time and even less for Part-Time. Keep in mind that the Membership Concierge position is the highest paid department in all of Life Time - at $19-21 an hour max without the guarantee of an annual raise. A Membership Concierge does not receive commission. The Employee Discount at the cafe is 20% but only on Life Time branded food or the food located on the menu which your average meal (if you buy from the cafe will be $12-15 even after the discount) and you likely will not have a break room if you want to bring your lunch. Another pivotal point to mention is that if you want to have any discussion with HR, you will be assigned a “Specialist” and that Specialist will tell you that your concern is being “investigated” but since you wish to remain anonymous that it may be “difficult” to provide an update. Your update will come in very “copy and paste” no humane element. This is a consistent method.

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Life Time Response
1y
Thank you for sharing this review, we greatly appreciate your feedback although we are very sorry to hear some of the concerns mentioned. We strive to make sure our Team Members feel supported - thank you for taking time to leave this review so we can continue to make improvements. We appreciate the time you dedicated to our Concierge team.

Explore other reviews about Life Time

5.0
12 May 2026
Recommend
CEO approval
Business outlook

Pros

Loved working here, the people were great and the free membership was a perk

Cons

Corporate didn't always provide all the necessary materials

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Life Time Response
1mo
Thank you for taking the time to leave such a detailed review! We’re grateful for your perspective and glad to hear that you’ve had positive experiences on our Kids Academy Team. We’re committed to creating an environment where our team members feel valued and supported, and your feedback helps reinforce that mission. Thank you for being an important part of Life Time!
1.0
25 May 2026
Recommend
CEO approval
Business outlook

Pros

Free Membership Cool employees Discounts on services

Cons

They don’t pay anything, and the CEO should honestly be ashamed. If employees were paid properly, there wouldn’t be so much drama and tension in the workplace. Communication is terrible because management doesn’t even seem to care — probably because they’re getting crumbs too. Spa management was dreadful, and the demotion was necessary. How do you fail to have people booked during major holidays when the money and clientele are clearly there? There was no structure, no leadership, and no motivation for employees to succeed. Having a successful spa for 3 years and coming into this environment I was not impressed. No growth, no support, no appreciation. Loved the members tho! And S/O to Leemar, Virgil and Dr. Hayden love them down!

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Life Time Response
1mo
Thank you for taking the time to share your review and for being a part of our Salon & Spa team. We’re sorry to hear that your time with us didn’t meet expectations. We genuinely appreciate your honest and constructive feedback regarding communication and management. If you’d be open to discussing your concerns further, we’d appreciate the opportunity. Please reach out to us at EmployeeRelations@lt.life
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