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Liberty Mutual Insurance

Engaged employer

It's ok. - Customer Service Representative Liberty Mutual Insurance Employee Review

4.0
2 Apr 2010
Recommend
CEO approval
Business outlook

Pros

1. Potential to make more money or transition into a different position

Cons

1. Time/Work Balance 2. Compensation should be better 3. Promotions should be based on merit not on tenure

Explore other reviews about Liberty Mutual Insurance

5.0
28 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great work life balance and opportunity for growth

Cons

As a private company opportunities arise only when people move roles

2.0
2 May 2026
Recommend
CEO approval
Business outlook

Pros

Loved my direct team members and managers, they were amazing, benefits are great, learned a lot!

Cons

Unfortunately it’s the senior management teams that is out of touch that is causing the mass turnover and issues, I’m now a senior executive at another carrier and I’m seeing many very talented experienced Liberty complex adjusters being forced and pushed out due to obvious targeting tactics that Liberty does; they have been sued for this issue on numerous occasions, so this behavior needs to stop.

2
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