Customer Service Representative - Customer Service Representative Liberty Mutual Insurance Employee Review

Good work life balance, great people

No cons. It’s a great company

They still care about DEI.

Mgmt micromanages to extremes. They have performance metrics that are not in writing anywhere and are completely subjective so if a manager doesn't like you, they just score you low. They have introduced countless processes and templates which increase time needed to work on a claim but have done nothing to lower the amount of claims you're expected to handle. Seriously, run away from this place like all the adjusters are trying to!