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Liberty Mutual Insurance

Engaged employer

It's up to you, how you make of it - Senior Underwriter Liberty Mutual Insurance Employee Review

3.0
10 Nov 2011
Recommend
CEO approval
Business outlook

Pros

Good work life balance, good benefits (although pension plan changed in 2010), good people. Best opportunities are in Boston and abroad.

Cons

Constant reorganizations, low morale, lack of strategy at division level, little communication from home office, divisions lack independence (home office directs all action),

Explore other reviews about Liberty Mutual Insurance

5.0
28 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great work life balance and opportunity for growth

Cons

As a private company opportunities arise only when people move roles

1.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Work from home, only in office twice a month

Cons

-Extremely high paced -Too many claims. Caseload is way too big. -Super stressful having to deal with customers. A lot of them don’t understand insurance or what their policy covers so you will constantly deal with pissed off uninformed insureds -metrics are unrealistic and unattainable. You need to have a 98% answer rate but at the same time you have a million cases and people calling you constantly so this is impossible to achieve. On top of that you have to actually document and determine liability. -Awful work life balance

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