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      Liberty Mutual Insurance

      Engaged employer

      Liberty Mutual Insurance reviews

      Customer Service with a Twist - Customer Service Representative Liberty Mutual Insurance Employee Review

      1.0
      13 Mar 2026
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Supportive environment with your close coworkers.

      Cons

      You are required to help the sales team, but the sales team gets the commission. You are tracked every second you sign in, you better hope you do not need to use the bathroom or your manager will call you and ask why your call metrics are so bad.

      Explore other reviews about Liberty Mutual Insurance

      5.0
      1 Jun 2026
      Claims team manager
      Recommend
      CEO approval
      Business outlook

      Pros

      You'll work with amazing people

      Cons

      Nothing I can think of.

      2.0
      2 May 2026
      Senior claims specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Loved my direct team members and managers, they were amazing, benefits are great, learned a lot!

      Cons

      Unfortunately it’s the senior management teams that is out of touch that is causing the mass turnover and issues, I’m now a senior executive at another carrier and I’m seeing many very talented experienced Liberty complex adjusters being forced and pushed out due to obvious targeting tactics that Liberty does; they have been sued for this issue on numerous occasions, so this behavior needs to stop.

      2
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