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Liberty Mutual Insurance

Engaged employer

Lots of benefits and rewards - Customer Service Specialist Liberty Mutual Insurance Employee Review

5.0
1 Jul 2011
Recommend
CEO approval
Business outlook

Pros

-PAID training to recieve your property casualty license -Incentive based pay -Clear "metrics" that you can honestly meet and exceed to get raises/promotions -Fun work environment -Holidays off/time and a half (if your day off lands on a holiday you get another day off to compensate) -Accrue time off (best way to earn vacation time, you get vacation time just for coming to work!) -Constant rewards in the form of bonuses, gift cards, vacations etc

Cons

-some sales involved though it is portrayed as a job with no sales (generate leads) -starting hours are 3pm- 11pm with one mandatory weekend day

Explore other reviews about Liberty Mutual Insurance

5.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good company with good leadership.

Cons

Nothing really comes to mind, they try their best to support you in any way possible,

2.0
2 May 2026
Recommend
CEO approval
Business outlook

Pros

Loved my direct team members and managers, they were amazing, benefits are great, learned a lot!

Cons

Unfortunately it’s the senior management teams that is out of touch that is causing the mass turnover and issues, I’m now a senior executive at another carrier and I’m seeing many very talented experienced Liberty complex adjusters being forced and pushed out due to obvious targeting tactics that Liberty does; they have been sued for this issue on numerous occasions, so this behavior needs to stop.

2
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