growing pains - Sales Associate Liberty Employee Review

3.0
13 Apr 2010
Recommend
CEO approval
Business outlook

Pros

*fantastic product *fantastic department manager, womenswear *daily bread scheme *diverse, regular clientele--A-list celebs, fabulously wealthy foreigners, lovely 'normal' people making investment or special occassion purchases, serious holiday invites to customers homes abroad

Cons

*department managers stretched too thin to manage the shop floor properly *no 'supervisors', therefore no room for promotion between sales associate/brand specialists and assistant managers. *loss prevention very stressful and difficult to manage--invest in security team and stop blaming overwhelmed staff in understaffed rooms! *commission could be higher--but hey, that's London for you! 1% of your sales not worth it... *sale customers (no we are not getting it back in stock, it's in clearance and the end of season!) *little opportunity to move from shop floor into other departments like web, buying, wholesale, etc.

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Liberty Response
10y
Thank you for your feedback. Its been quite some time since this review was written, we have invested in a new IT system and new tills. Along with a clearly defined structure in retail, including supervisors in all departments, robust job descriptions at all levels and clear opportunities for individuals to progress. Supported by the newly created department manager development programme and for Jan 2016 the new supervisor development programme

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5.0
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Recommend
CEO approval
Business outlook

Pros

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Cons

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5.0
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CEO approval
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Pros

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Cons

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