Not up to snuff - Anonymous employee Lewan Technology Employee Review

Sadly I couldn't give this company a recommendation. Due to the severely outdated documentations, botched onboardings consistently causing everyone else's job to suffer immensely and various other little nuances that just made this place horrible for me towards the end. There was always some little thing the management would try to throw in to make our lives a little better though it ended up failing miserably and making things worse. We would even get written up or worse due to things not being communicated properly between management and teams which I've seen at a few companies trying to protect their hides when fingers began to be pointed. It really makes me sad to see that in a company like this as when I first started here this was not the case at all. But it seems their mother company began to put a stranglehold on things at some point. The place became more hostile, military and micromanagement oriented. Things changed hands and it became so stressful for me I would end up getting panic attacks just thinking about coming to work. That's when I knew it was time for me to leave. I can't say I'd know how to manage it better but documentation needs to be implemented right then and there before sending out an email saying this or that needs to be done now. It's bound to be missed by someone offsite or something or other. We need those processes in our faces when we need them instead of in an expiring medium since those get deleted out every 90 days. My second issue was the absolutely poor staffing in my particular team. We were so understaffed for handling 70+ customers that I was almost embarrassed to talk to customers about it. We were told not to as it made the company look bad but I feel like companies shouldn't lie about these things and to give their customers a better outlook on what we can and cannot manage. We charge them a premium so they deserve far better than we were giving them. They kept sending the people that fronted all of the calls out onsite more and more as well creating more piles of work for others and just gumming up the works. The technology and support division is an absolute embarrassment to IT jobs anywhere in this state in my opinion. The management needs to get their heads out of the sand on this one. I don't know if it's a money issue or not but get more people in seats so we can make those customers happy. Skeleton crew will only get you so far and stress out your small workforce. It's just common sense. I have more to say but honestly it just stresses me out too much to think about it so I'll end it here. I want to be done with this place mentally like a bad relationship. Onward to something better that wont treat me like a child and is better managed.