I used to be proud to work at LC, Now it is just another chain. - Licensed Optician/Sales Supervisor LensCrafters Employee Review

2.0
7 Jul 2010
Recommend
CEO approval
Business outlook

Pros

the associates you work with and the benefits.

Cons

New management is not optically trained AT ALL! If they can't take a seg hight or a pd correctly and don't know the difference between a vertext diistance and panoscopic tilt they shouldn't be in the business. There is NO training anymore in optics. If you can enter data you have a job. They cut your hours so badly there is only one real optician at any given time and they have all the dispensind/adjusting work so they can't possibly meet their goals! Also if they are the only ones with the codes to authorize a sale or a return and they are always busy with a dispence how are they supposed to walk over to each associate that needs to be authorized! They end up yelling their code accross the store because they can't be in two places at once then they get FIRED for breach of security! The C2 culture is a joke. If I wanted to memorize a bunch of brainwashing mantras I would have joined the military. This will not make people sell better. It only adds unneeded pressure to over stressed employees. Get a grip LC, If you want us to sell more product get the advertising department in gear and get more folks into the stores.

Explore other reviews about LensCrafters

5.0
26 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Worked well with a flexible schedule

Cons

Busy work during slow times

1.0
19 Mar 2026
Recommend
CEO approval
Business outlook

Pros

when I first started it was a very employee based company. Great discounts, great benefits. Regional managers were swift to help if we had questions and offer support

Cons

Since last year the environment has changed vastly. They no longer care about the employees and only want results. They have raised prices and insurances dont cover as well as they used to and they expect the managers to just force people to buy. If you dont make your monthly goals youre put on a PIP and the Regionals are constantly threatening you to make them. The work life balance does not exist. There is a group chat with your fellow store managers hosted by the Regional and if its your day off they still expect a response. I know it comes from the top down but the micromanaging has gotten so awful. Down to the minute you must be scheduled correctly. I have been here for 3 years and have never had a positive review even though our store has exceeded its goals. Doesnt matter to them, they expect more and more. They raise goals constantly and the only answer they have for making sure we hit those goals is no one leaves, even though they can get the same product from a competitor at a much lower cost.

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