Definitely Not a Positive Workplace Experience - Licensed Optician LensCrafters Employee Review

2.0
15 Apr 2013
Recommend
CEO approval
Business outlook

Pros

Work Schedule Flexibility. Ability To Learn On The Job.

Cons

Totally focused on sales and not on customer service. You're only as valuable as last weeks sales numbers. Poor management and poor follow through by management. Again, all they are interested in is sales numbers and statistics. Low employee morale. I overheard our General Manager (GM) discussing on a conference call with either Regional Management or Corporate discussing how our fellow employees complaining about not be schedule enough hours and he said, "If they want more hours they are going to have to sell more." Does that tell you anything? I would never consider a meaningful career with Lenscrafters (Luxottica). They don't pay very well in comparison to other optical retail companies. They also hire non-Licensed Opticians as management. They also spend a great deal of money on floor displays while not compensating employees.

Explore other reviews about LensCrafters

5.0
26 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Worked well with a flexible schedule

Cons

Busy work during slow times

1.0
19 Mar 2026
Recommend
CEO approval
Business outlook

Pros

when I first started it was a very employee based company. Great discounts, great benefits. Regional managers were swift to help if we had questions and offer support

Cons

Since last year the environment has changed vastly. They no longer care about the employees and only want results. They have raised prices and insurances dont cover as well as they used to and they expect the managers to just force people to buy. If you dont make your monthly goals youre put on a PIP and the Regionals are constantly threatening you to make them. The work life balance does not exist. There is a group chat with your fellow store managers hosted by the Regional and if its your day off they still expect a response. I know it comes from the top down but the micromanaging has gotten so awful. Down to the minute you must be scheduled correctly. I have been here for 3 years and have never had a positive review even though our store has exceeded its goals. Doesnt matter to them, they expect more and more. They raise goals constantly and the only answer they have for making sure we hit those goals is no one leaves, even though they can get the same product from a competitor at a much lower cost.

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