Terrible Environment to Work In - Customer Service Representative LemFi Employee Review

A lot. Everyone there is unhappy, frustrated and sad. The Team Leads have terrible communication and i believe it trickles down from the management above them. The cs staff are spoken to like they are slaves. the work load is enormous and the pay is not befitting unlike the Manila CS team which we see from our team calls have preferential treatment, even though they carry out shoddy work. There is no work-life balance. No staff welfare, everyone is working like a dog. If you speak up against sth, they will tag you as difficult and all of the team leads will make life tough for you. It is very sad to see honestly especially when more than 70% of the whole department. Even the direct leaders have terrible manner of approach and make it look like they are doing staff a favour. I felt so much peace in my life after i resigned. There is no growth. for that to happen, you need to learn to play office politics. If you love your mental health, please avoid te customer service department of LemFi.