Meaningful Work Overshadowed by Poor Management and Morale - Digitization Technician Legacybox Employee Review

Pretty good coworkers, some are great. New benefits and bonuses this year over the last couple months. Laid back but a sense of urgency, if that makes any sense.

Pretty busy overall. Moving into the new building and going between the two was hectic!

You get to listen to podcasts and music.

Legacybox has a strong “yes-man” culture at the management level. Constructive feedback is not genuinely welcomed, and employees are often expected to agree with leadership decisions rather than contribute ideas or raise concerns. This discourages open communication and stifles growth and innovation. One of the most frustrating issues is the lack of a clear, effective quota system. Despite being well past the startup phase, leadership has still not established a consistent and fair performance metric—something that should have been foundational before scaling and hiring aggressively. Training is also severely lacking. There is no standardized or structured training program in place. An employee’s success depends almost entirely on which trainer they happen to be paired with, leading to inconsistent expectations, knowledge gaps, and unnecessary stress for new hires. Additionally, there are serious leadership issues within R&D. The R&D manager displays bullying behavior that goes unchecked, creating an uncomfortable and, at times, hostile work environment. There appears to be little accountability for this behavior. Finally, the company regularly loses customers’ original, irreplaceable items. This is treated as routine rather than alarming, with little urgency or ownership shown when it happens. Given the sentimental value of what customers entrust to the company, this is deeply concerning and reflects poorly on internal processes and priorities.