Pros
Management is flexible with the schedule for school Full time with benefits (priced okay if only covering the employee) 11.50 an hour is good for a student They buy everyone a decent lunch once a month and run a silly game every Tuesday to encourage people to not call in.
Cons
Let me start by explaining this is a call center. It is a boring, repetative no matter where you work. Some companies try to make up for that with atmosphere, benefits and culture. Leadpoint tries but it is laughable in how badly they fail. Look up Banctel.com for reviews from before they were sold to Leadpoint. Most of my interview focused on the call in problem and their cell phone policy. They almost seemed annoyed to hear about my relevant work experience. They seem to miss the forest for the trees and focus on correcting every little mistake and not try to grow employees. The office itself is dirty and has a lot of clutter and dust. Food was left out for a week until I threw it away. Sick. Call time is tightly monitored. You get 22 minutes of paid break and 45 minutes of unpaid in an 8 hour shift. Plus they hound you to take calls quickly. They micro manage but rarely compliment. They hire sub par people and the turn over is high. Most are from temp agencies. If you want to advance there is no room. If you want to work in a call center go across the street to Shore Mortgage or go to Quicken. Lastly, the benefits are bad. No 401k match. The health insurance is good but is 1100 a month to cover your family.