My experience at Langford Accelerated Learning Centers Blue Ash and West Chester - Instructor Langsford Learning Acceleration Centers Employee Review

Glassdoor recommends responding to negative reviews with a balanced response; I take full responsibility for what is true in this reviewer’s experience, and no responsibility for what’s not true nor how the reviewer's approach impacted his experience negatively. I contacted Glassdoor to insist many of this reviewers’ claims were not true. And I understand their response, “we cannot be the ones who decide what’s true and what is not”. My final contact was to make this review clearer to current readers. Glassdoor felt no changes were necessary. 1. 4 years later. This review was posted 1/2016,. The actual events were Mar/April 2012. This is not a review of our current training/hiring process. 2. Never an employee. This reviewer never completed the training, and therefore was not hired. The Truth For over 16 yrs, Langsford has been providing meaningful part time work for people seeking part time work in this field. The training is necessary and it is our final hiring step. At the time in 2010-2012, there were many people out of work and we were trying to resolve a problem; People would join our training class, get paid for a week of training, and then leave. They mostly left for a full time job opportunity during training or within weeks. This created havoc on our schedule. It happened a few too many times, so we came up with a plan to compensate instructor candidates a nominal amount for completing the training. We had to lower the dollar amount to ensure those who accepted our invitation to training were really interested in becoming a reading instructor. This revised pay structure did work, until it didn't. We retired that training compensation plan 3 years ago. This reviewer knew he was getting paid $175 to complete our training class and that our Minimum Requirements document listed part time hours of 6-12/week. This can be found on our web site under the Cincinnati link of the Job Opportunities page. After the first day of training (a Monday) this reviewer emailed me and said he had a problem with the $175 to complete the training and a concern about the number of hours he would get after training. He ask me to meet him in the morning before the second day of training, and I did. His complaint was that I communicated 28 hours of classroom training and then 6 hours of observations and team session work, but didn't mentioned the reading homework. I apologized for that. The length of time the actual classroom training was, was a challenge. We can only go as fast as the slowest instructor candidate can go. At the time, I did think this reviewer’s concerns were mostly resolved, because he continued on to the training that day (Tuesday). Tuesday night, this reviewer emailed me again and said if I would pay him $12.50 for all training hours and commit to 20 hours a week for him after training, he would continue with the training. I responded that this is not a good fit for either of us. This was the end of his final email to me…. “Jeff...I hope you can understand why I have come to this decision. The minimum requirements do say an employee could receive as little as 4 hours a week, but it also describes the training as 25 hours (not sure why he wrote 25 hours when everywhere else it’s 28 hours) over the course of a week. I believe I would be a fantastic employee at Langsford. If Langsford believes the same, I need a commitment in return. If there is a real job for me at the end of the tunnel, 12.50 an hour for training should be worth your while. If not, I am sorry it worked out this way." He clearly wanted to negotiate a different training pay for himself after the training had already started, and a set number of hours once training had finished. This had never happened before and I took this as a red flag. Items that are Not true in this Review - as the reviewer, I also have all the emails. This reviewer didn’t complete the training, therefore was never an employee – Yet claims he sat in on a session. (We work with children. We cannot have non-employees, not covered by our insurance, in session). Email dates show he only completed 2 days of the training - Yet he claims he completed 28 hours of training. He claims I did not show up to a meeting – Yet his email afterwards starts; “Hi Jeff, This is a follow up to our brief meeting this morning. We discussed the base rate of $175 dollars for 28 classroom hours…” It's very strange to me that we were very cordial during this very quick 2 day email, meeting, email exchange...Then 4 years later he posts a review. If you are interested in a part time job at Langsford doing meaningful work, please read our Minimum Requirements document on our Job Opportunities page, Cincinnati link.