Pros
One of my favorite things about this company is the support systems they have created to take some of the burden off the institution operator. Sales team and call center to drive and facilitate private dining sales, maintenance and facilities support teams , etc. This really enables for focused efforts in house on operations and guest experience as well as, focused efforts on those fronts from the specialized department.
The whole executive suite of the By Landmark team make themselves available. This not only makes problem solving more streamlined but supports the feeling of being seen in the company.
The balance of “mom and pop” business with the benefits of a large multifaceted corporate team makes all the difference.
The potential for growth is self evident especially since the company is growing so quickly.
Cons
Having the store closed two days a week limited the flexibility of your schedule. With that said, I don’t see any issues when needing an additional day off to attend an important function for family or friends.
I have not had anyone really address our bonus structure in depth.
We can do better with some cultural basics when it comes to FoH habits.