Pros
Good work/life balance. Good benefits.
Cons
There is no consistency in this company, no one is EVER on the same page and you are always given the wrong information from management. I have been with the company for 4 years and my challenges have not come from the actual job, I can take screaming people on the phone, back to back calls, idiots on Help Desk but management SUCKS. NONE OF THEM ARE PROPERLY TRAINED. I hear people complaining stating their Supervisor messed up their payroll and they didn't receive a paycheck and have to wait till next payroll. Agents are encouraged to apply for Team Lead positions when they dont even qualify just so management can show strong interest in the position. People in Administrative positions are told to step down because they took some time off work. This place is a circus. I always brace myself before I scan my ID card to enter the building because I never know what chaos I'm walk into. Why am I still at this God forsaken place? It's easy, I need health insurance and that's more valuable than the crap I have to deal with. My goal is to leave but I'm not ready yet. Good luck to whoever is looking to work here, your gonna need it!!!!!