Not It - Customer Service Associate (CSA) Kryterion Employee Review

Working at Kryterion has been one of the most fulfilling experiences of my career. The culture here is genuinely supportive, collaborative, and mission-driven. I feel valued not just for the work I do, but for who I am as a person. Leadership encourages innovation and open communication, which creates an environment where ideas are heard and growth is possible. What I love most is the sense of purpose—knowing that the work we do has a real impact. Whether it's through building better solutions or supporting our clients, there's always a feeling that we’re part of something meaningful. The flexibility, the people, and the opportunities to learn and evolve have made Kryterion feel more like a community than just a workplace. I’m proud to be part of this team and excited for what’s ahead.

no pay increases in years

There are some great hardworking people at the company.

The company and its leadership is very stuck in their historical ways and refuse evolve even after losing significant market share. Drake, the parent company, micromanages everything and even simple decisions need to be made by Drake. There are many time consuming meetings that add no value and seem to be there just for the current CEO.