Add Work, Subtract Hours - Assistant Customer Service Manager Kroger Employee Review

2.0
27 May 2019
Recommend
CEO approval
Business outlook

Pros

Union representation protects from shady management practices and management.

Cons

Constantly cutting hours and demanding more get done with less. QueVision is the worst. It can call for 7 lanes open but only 5 people in the store who can run register. We aren't allowed to schedule enough people because even though they have explicitly stated that the forecast system is inaccurate and they are looking into it they still won't let us write better schedules because we are graded by how close we are to forecast. Then when we don't have help like we said we wouldn't, somehow it's our fault. No accountability on behalf of district leadership.

Explore other reviews about Kroger

5.0
1 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Easy shifts and adequate break times

Cons

I have nothing bad to say

3.0
25 Jun 2026
Recommend
CEO approval
Business outlook

Pros

• Generally work with fantastic people. • Work is not difficult, and time flies when busy. • My bosses collaborated with me to create a schedule that worked, as I often had other commitments. • Overall, a pleasant work experience most days. Get good at what you do and you'll do fine.

Cons

• Some of the senior management was less friendly than others - as to be expected. • Days were very volatile; some could be extremely easy, and others could be a nightmare. • Scheduling was kept rather limited; although I was able to get the hours I wanted, often times management would look to cut hours from departments whenever possible, leaving less support.

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