Retail teams are treated extremely poorly - Anonymous employee Kotn Employee Review

Very kind staff and positive people to be around.

None, this is the best retail store ever

• Store level teams tend to support each other despite the environment

• Expectations are consistently high, but support, staffing, and compensation do not scale with them • It’s entirely possible to exceed goals, drive results, and still receive little to no meaningful recognition or growth • Performance standards feel less like a benchmark and more like a moving target • Upper Management often demonstrates a lack of operational awareness, creating inefficiencies that fall back onto store teams • Direction from leadership is often unclear, inconsistent, or reactive, creating unnecessary stress and inefficiency • Feedback channels exist in theory, but in practice concerns are minimized or redirected rather than addressed • Workload is normalized at a level that leads to burnout, not sustainability • There is a clear disconnect between what the company promotes externally and what employees experience internally