Pros
The culture that is created is great. Lots of hardworking individuals, no one person slacks off. The environment that the service desk has created is not that of a typical call center. There are multiple opportunities to move within the organization and accept new roles in the current position. In my 6 months alone nearly 10-15 employees have moved up in the organization position wise. Working with KBS gives you the benefits of working with Koch. Lots of employee discounts and opportunities to serve a community with the Koch banner. Customers are great and easy to work with and most understand the system/compliance issues that come up working with a service desk. I've learned a lot about personal career growth and look forward to learning more in the future.
Cons
The job focuses a lot on compliance and keeping up with standards. Not much wiggle room on how to treat you customers. Pay is based on experience, considering this is an entry level position out of college, you aren't going to make much money. Employees with more experience come in making $4-6,000 a year more than you will. - Raises are hard to come by in certain situations. Turnaround appears to be high. Feedback is used for EVERYTHING, sometimes it can be TOO much though.