New Comp Plan / Pay - Customer Success Manager KnowBe4 Employee Review

A welcoming and inclusive environment with a patient onboarding team. Work is always fun and collaborative!

Training and onboarding process is thorough but only to ensure all employees are keeping themselves and the companies information safe online!

The product has some strong aspects, but it’s ultimately outdated, and customers are already planning to replace us at their next renewal.

The new CEO has been very difficult to work under. There’s a lack of structure and clear vision, and he hasn’t been able to inspire the team. Instead, the focus has shifted to constant pressure to perform, which often feels excessive. My manager is worried about job security, and that stress trickles down to the rest of us. I have been shouted at and more. HR won't do nothing. Turnover has been extremely high—people are leaving left and right. Someone I spoke with last week is already gone, and several more are expected to leave soon. Many of the new hires seem to have prior connections with the CEO or other managers, and it’s obvious who’s in the inner circle. Customer complaints are increasing, making it hard to stay motivated. Competitors are ahead, and we’re often asking customers to wait for features that take a long time to deliver—and don’t always work as expected. Instead of focusing on fixing issues, the company seems more focused on letting people go. This is a very toxic place.