-You get experience in the travel industry
-As a reservations agent you learn to manage complicated itineraries and information about travel information, such as visas
Cons
-Bad management
-Employees are training each other and management doesn't really train
-No advancement opportunity unless you are going to be operations manager (highest rank in reservations)
-Almost no training. Need to learn 80-90% of the things on your own.
-Bad communication within the office. Reservation agents are too scared of the manager and can't ask questions.