I've been following Glassdoor reviews for this company for a while and it's been really political. As soon as a negative feedback comes through, the current staff members are told to go on to the website to put up 5 star reviews so that the company gains some better reviews.. And so that the negative ones fall below. If you notice their strategy, it's absolutely childish. Keypath - a lot of staff members have had a really bad experience with you, instead of being childish, own up to it and don't ask your staff to consistenly put up dishonest reviews so that you can trick other people to work for you.. It's not going to work.
Saying all of that, shows how the company is. For ages, nobody put up any reviews, and once ex-staff members speak up about their bad experiences, people seem to suddenly post really positive (dishonest) reviews.. Doesn't make sense.
I worked in the student services team and let me tell you, the managers across the enrolment and student success teams were really unprofessional. You'd get shouted at, you'd get picked on and dare I say, even bullied in some cases. If you tried doing something different or tried to progress, you'd be given false promises so you'd stay on but never would anything happen.
Their staff turnover is ridiculously high. Senior staff management walk around like they're really important, and doing some great work but sadly no work happens. No progress is made. They give promotions to only those staff members in already higher positions such as the marketing team.. But not to those who work so hard to bring in the students in the first team like the enrolment team, and then the student success team who keep the students there.
Be warned, you will be working as a customer services agent at a call centre. That is what this job is, as another review said. This company is filled with political, dishonest and completely rude senior staff. They seriously don't care for you.
I've worked for other start up companies and have never seen such a negative culture anywhere - they try to bribe you with silly incentives and free food items in the kitchen, but that's not enough to be recognised or to make progress in your career. This is not a stepping stone. This company is for graduates only. Not for well rehearsed professionals.
