momentum on the downturn for last 8-12 months
exec egos
nice ceo but lacks experience. letting exec team ruin the company
little to no opportunities for advancement
not promoting from within
nepotism and favoritism has set in at exec level. letting go of and losing the best employees because of this.
cross departmental tension and silos - poor communications between all groups but especially product/sales/customer success
lack of exec industry experience, product has fallen behind the competition
turnover growing and morale dropping
not a serious surveying system no matter how much you throw marketing at it. typical silicon valley mentality that they know best (think airware). renewal rates reflect this