Terrible place to work - Insurance Customer Service Agent Kemper Employee Review

2.0
23 Nov 2010
Recommend
CEO approval
Business outlook

Pros

competitive pay rates for position good health insurance benefits 401k plans available

Cons

Scheduling is terrible They don't work with you if you are sick or have an emergency of any kind regardless of what it is Lay offs every year around October/November Pay raises are insignificant and sometimes nonexistant Unitrin only cares about the $ not about their employees at all.. If you want a job just to have one then fine the pay is ok for that but if you want to be treated like a human being LOOK ELSEWHERE...

Explore other reviews about Kemper

5.0
12 Nov 2025
Recommend
CEO approval
Business outlook

Pros

Lots of mentorship and guidance. Good support from staff.

Cons

Case load can get heavy

3.0
9 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Pay and benefits, supportive coworkers, opportunities to develop critical thinking, communication, and investigation skills. The role provided valuable experience in handling complex claims and making coverage and liability decisions.

Cons

High caseloads and demanding workloads can make it challenging to maintain work life balance. The job can be stressful at times due to deadlines, customer expectations, and the volume of claims.

See reviews by: Helpful|Rating|Date|All