Good Entry-Level Position - Technical Support Engineer Kaseya Employee Review

2.0
28 Dec 2023
Recommend
CEO approval
Business outlook

Pros

Kaseya's hiring process is fast and efficient. Technical support positions offer opportunities for advancing general technical knowledge aside from just product knowledge in addition to obtaining troubleshooting experience.

Cons

Below market compensation for Tier 2 and Tier 3 support positions. No employee benefits for advancing technical knowledge such as compensation for industry standard certifications or a learning platform.

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Kaseya Response
2y
Thank you for sharing your experience. We currently offer competitive starting salaries, annual performance-based bonuses and a comprehensive benefits package which includes a PPO health plan, life insurance, and disability insurance without any recurring costs for employee only coverage. Our PTO and national holidays are in line with our industry and company size. Further, most employees are eligible for equity option grants effectively making employees part owners of the company, which is something not many other private organizations offer. We’re a unique company with a tremendous growth trajectory and we love to reward our employees who contribute to our success!

Explore other reviews about Kaseya

5.0
2 Jun 2026
Recommend
CEO approval
Business outlook

Pros

easy to make money if you don't mind dealing with politics and are likable

Cons

office politic heavy, if you're not liked or make an impression - you may never make money.

1
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Kaseya Response
2w
Thank you for sharing your candid feedback. We value all of our team members equally, and provide mentorship and development programs designed to help you succeed. We've also been enhancing our people's program based on the feedback received, including the rollout of Mid-Year and Annual Reviews that focus not only on performance, but meaningful career development and mentorship. Thank you for being part of Kaseya.
2.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

It is a job, yup

Cons

-Big work load -trained in multiple departments with no extra incentive, you have to manage a word load of multiple different departments. -voice is not heard as an employee -management is constantly changing, in my 2 years of being there, I had four different bosses -as long as you kiss butt to management, you will get promoted

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