- Pay cuts, in the past 2 years we have got many pay cuts on the bonus they give you per 5-star review
- Workload, there is an unbalanced workload, they have tried many things to balance the workload per agent but any of those things worked. Because people are getting bored, and have no driven motivation anymore.
- Customers, the company has some customers that send inappropriate stuff to agent, or sexual harassment them, but they don't do anything about it. As long as the merchants/customers don't give them a 1-star review, they are happy about it. They don't care about protecting their agents against those situations.
- Remote work, if the team you joined has an office, but is far from you or takes you many hours to get to the office 2-3h, they basically force you to go to the office, otherwise you are out.
- Poor training for new agents.
- Careers, there is no career path inside the company anymore, there used to be, but they stopped doing that.