Terrible Company - Sales Joyce Factory Direct Employee Review

This is a family run company, and that is exactly how it feels working with Joyce. The benefits provided are unmatched with any other company I have worked for. My manager, Gary Cooper, has been one of the best managers I’ve had to date with any job in any industry. He strives to make each consultant in his branch (or otherwise) successful all while maintaining a fun environment along the way. I appreciate the tight knit community that we have built together. After Helene hit WNC, Gary and all senior management made it possible for our crew to continue to work, opening a new location and providing housing when needed. This was crucial in such a difficult time. Being a “woman in a man’s world”, especially as a new face in the home improvement industry, could have been extremely intimidating anywhere else, but I have been treated with the utmost respect here with the same opportunities for success and financial/knowledge wealth as anyone that has been in the industry for years. I could not recommend working with this company more. I have brought along quite a few friends to work alongside me because I want to spread the great opportunity to anyone who is interested in building a solid career.

The schedule is not routine, but there is still more work/life balance than with a routine job.

Absolutely none; I tried for 30 minutes to think of at least *ONE* but literally came up empty

- Total Lack of Transparency during the Interview Process/Unethical Hiring Practices: What they promise you is the literal opposite of what you receive and gain. This is from my thank you e-mail to the Joyce Event Marketing team leaders following my final interview for Event Marketer: “Furthermore, it is fully evident to me that Joyce Windows, Sunrooms & Baths is the sheer embodiment of what I consider to be my ideal organizational culture: a company structure that promotes the welfare of its employees by encouraging a healthy work-life balance, and one that fosters continued opportunities for job growth and cultivates professional and personal advancement.” Spoiler alert: They are and provide the OPPOSITE of this. They tell you during the interview process that ‘occasional’ Saturday (event) support is needed, but that it’s only temporary. The reality? You’re not just expected but TOLD to work 7 days a week, including *both* Saturdays and Sundays, mostly for all-day events that you have to set up, work and then tear down for. Better yet? You’re asked to work on actual CHRISTMAS and expected to work on holidays where the ACTUAL JOYCE COMPANY is officially closed/has deemed company-wide e-mails. When I first met a Joyce colleague (with my same title) who had started a month before me, I asked how she was enjoying it. She looked over at me and I realized then how TIRED and ashen she looked. She just responded, “I work every day, every week. I’m exhausted.” During my short time at Joyce, I worked full days on New Years Eve and New Years Day, among others. And that part they waxed poetic about how working ‘occasional Saturdays is only temporary’? I found out early on that it, in fact, WASNT, temporary; instead, I would get my weekends/gain my freedom back once the “severely underperforming” (by no fault of my own) markets I had *INHERITED* started performing exponentially better. Change doesn’t happen overnight, and change when your non-negotiable marching orders are ill-advised and ineffective means, had I stayed on, working 7 days a week and thus surrendering my weekends to flailing events would have been my present and future at Joyce. When you even *slightly* push back and question working 7 days a week and holidays, or are unable to work 7 days a week or on a holiday, you are reprimanded and made to feel like you’re not a team player. There is ZERO work/life balance, and that’s what they want and expect from you. Of course, they don’t disclose this during the interview process, however. To be clear: your personal wellbeing is of absolute NO concern to this company and their policy and actions reflect that. Lack of transparency, lack of leadership and communication, and overall toxicity seem to be the REAL company values held here. - Lack of Visibility & Leadership from the Top: During my time at Joyce, I was never provided an org chart and I had zero idea about any department or executive leadership outside of my immediate team. Communication between all departments and from the leadership up top is a must, and theirs is SORELY lacking. To this day, I don’t even know the name of the CEO or anyone from executive leadership. -Dinosaur-Era ‘Marketing’ Philosophy That Sets Event Marketers Up to Fail: On Day 1, when inquiring about the Marketing department structure, I was told it was led by one person, and that said person ‘didn’t really believe in traditional marketing’ (you know, what’s an absolute *MUST* for any company/business/org, regardless of size or how established). During my short time at Joyce, I tried to fight for setting myself and my team up for success by offering simple marketing solutions that were low-cost, no-brainers, and just absolute givens for the sector and an industry absolutely saturated by competitors. Even small, minor thing/adjustments we could employ to help bolster our event marketing efforts that 16 years of experience has taught me would be effective. …I was rebuffed at every turn and was basically told, “We don’t do any marketing, outside of event marketing. Case closed.” Aka “We are going to continue to fail and not reach our numbers because we’re not setting up our event marketers for success at events - our ONE form of marketing and promotion.”