This is a Horrible Company - Customer Service Representative Jones Services Employee Review

Dear Reviewer, I am so sorry that your perception of our company is in complete dis-alignment with who we are and our core values. Our first core value is to “Deliver ‘WOW’ Through Services. Provide the best customer service by being unconventional and innovative”. Our second core value is “Be Honest with our Words And Act with Integrity. Be honest with ourselves and others at all times. Integrity means thinking and doing what is right at all times even when no one is looking”. Our third core value is “Have Empathy And Be Caring of Others. Embrace the “Golden Rule.” Be understanding, caring and treat others as you would wish to be treated.” Our fourth core value is “Do More With Less. Always look for ways to improve being resourceful, creative and efficient.” Our fifth core value is to “Pay Special Attention to Detail”. It’s the smallest of details that customers notice and will want to come back for more”. Our sixth core value is to “Build a Happy Team and Family Spirit. We often spend more time with each other than we do with our families. We encourage a warm and friendly atmosphere. Work together, play together…we are family!”. Our seventh core value is “Pursue Growth and Learning. We will not stop our efforts to be educated and share our experiences for the benefit of others. We will encourage our team to grow both personally and professionally and help them unlock and utilize their full potential”. Our core values are intended to ensure that we are not only the provider of choice for residential heating, cooling, plumbing and electric; repair, maintenance and installation services but that we are also the employer of choice in our industry as well. I accept your advice to look at ourselves. All employees now have quarterly meetings with their direct report as we all as a separate meeting with our Recruiting and Retention Manager. We realize that we already have the best employees in our industry working for us and that we stand by our commitments to keep our team happy and that we support each team members personal development and growth goals. I respectfully disagree that anyone is beyond hope and wish you well in your future employment opportunities. Respectfully, John Moroney General Manager of Jones Services