Pros
Good stepping stone for career advancement. If you are in a particular group or clique you can get away with most things. ei coming back from lunch an hour late, leaving work early, getting promoted without properly earning it. You dont have to adhere to daily schedule if you are in clique with supervisor
Cons
Hard to progress to higher level unless sheltered by supervisor or in cliques with in support department. When applying to another department managers drag their feet to keep you in support as they always need people and have a high turn over rate. There is no confidence in HR as they always side with management rather than hear the needs or concerns of the employees. Unrealistic goals as support is not available when you need it and they tell you to ask for help.