Pros
Pros: Flexible scheduling. Trading shifts was amazing. Post your shift on the board, and people frequently pick it up. Especially if you are there long enough to start bidding for bag room shifts. Lots of downtime. It is hard work during flight arrivals and departures, but you usually get a lot of breaks in between flights that you're working. Call out of work by leaving a message on a line. Don't need to deal with a boss harping on you for being sick Decent benefits Free flights (on standby) plus a pass for someone else to have free flights Buddy passes for reduced cost flights (on standby) that you can give to friends. JetBlue buddy passes are excellent. For example, roundtrip to the west coast I believe was only about 120 dollars. Where with an airline like Delta, that runs about 400 dollars last I knew. Annual raises (tiny raises.. this is barely a pro)
Cons
Pay was low while I was there. Can't speak how it is now Some team leads were miserable to work with. That's how it goes everywhere though Zero flexibility on attendance policy. Even if you have a doctor's note for needing to miss extensive time, you need to be careful about not getting too many strikes and you must maintain a certain amount of quarterly hours. They will take your doctor's note and tell you that it is worthless. Also, if you're going to be more than 5 minutes late it's essentially going to count against you as much as if you called out sick. There are plenty of valid reasons to be 5+ minutes late, just like there are plenty of valid reasons for flights to be delayed. You would think that an airline would understand this. Things happen, and this policy is terrible. Thankfully, I never was late, but this policy still always bothered me. On bad weather days, shift freezes are very common. Meaning that you will NOT be authorized to leave at your scheduled time and must stay until flights are covered. This may be 5 minutes, it may be several hours. Any plans that you have after work while working at JetBlue (or any other airline, most likely) should NOT be set in stone. Do not make plans on work days unless those plans are flexible. "We're a big happy family!" was a common theme among some supervisors while I was there. This translates to "You should let us take advantage of you, because we're family!" for anyone who reads between the lines. Some supervisors were fantastic, and some were VERY corporate.