Pros
Being employed by JetBlue gives me an oppurtunity to work for an up and coming company and still have the values of a family owned buisness. It has really opened my doors to meeting many new people and having several resources for other career oppurtunities. I love my job and i love the customer service aspect of it all. Having the chance to make travel a happier and more relaxing task has paid off in the years i have been employed. Over the past decade travel has become stressful, aggrivating, and very inpersonable. I feel JetBlue has changed that by being more in touch with our passengers. The airline industry strives for each passenger to want to get right back on that aircraft when it lands, and here at JetBlue we have certainly achieved that. Every employee feels as if they make a difference in the operation, and truth of the matter is, we do.
Cons
There are downsides of working in every field. The major disadvantage we endure here at JetBlue is the unstability of working in the airline industry. Its not a career you can depend on 100% of the time. The constant demand and pressure of getting each flight out on time all while doing so with a smile is sometimes difficult in such a crucial customer service based workplace. Working for an airline, in my opinion, is more difficult than working for a high-end restaurant. Being depended on to satisfy every passenger isn't always easy, especially when you cant control the weather. Traveling isn't always easy, and you have to keep the mindset that not all of these people are traveling for vacation. Several of them have just had a death in the family, or is relocating to a very unfavorable place and they are going to look for a reason to argue. Sensitivity and passion play a very large role in customer service here. Keeping that in mind as well as safely and successfully completing your job is a difficult balance.