Lack of customer understanding and abundance of employee classes - Support Jamf Employee Review

-There is a definite divide of the haves and have nots... Not just in pay, but in equipment to preform work tasks, team/department events, and work/life balance. While it is true that an entry level and c-level employee will never really have the same experience. Many of the entry level jobs aimed at the young naive college graduates (like I once was) Jamf targets on socials are not what they are marketed as. The laid back atmosphere marketed died back when the growth really took off in 2016. They are still coasting on that. -Career advancement died around the same time too... As Jamf grew many in the original cadre at Jamf moved up and up in to leadership roles. Nothing wrong with that, but the issue comes as Jamf grew faster in the 2017+ time range the opportunities to move up dried up, and as the last trains left the station it became clear if you had not gotten out of the entry level roles (support, edu, PS, etc.) you were stuck. Within those departments there is no leveling or growth to be had unless you buy into the management horse blinders of everything is fine all the time and stop being an individual contributor. To echo another reviewer "In my department, the best opportunities went to those who didn't question management while the people who spoke out with valid concerns were basically told to stop talking in team meetings. Jamf constantly preaches "relentless self-improvement" but I never saw that within my department's leadership."" -Customer and Product miscommunication In my time in these roles I worked a lot with Jamf's customers in very in-depth ways and deeply learned their issues and what Jamf could do better to help them. The issue is that management never wanted to invest the time and attention into fixing that, only new features to market. Creating an ever more vicious cycle downwards of work life balance eroding as I toiled away to justify why change was needed, and dealing with the repercussions of managements lack of action as a human shield for them to cover them for their decision to not act/invest.