7y
Thank you for your review. It's unfortunate to hear about your perceived disconnect from the product team - I'm not sure if it has been well communicated cross-functionally but they do intentionally invest in a lot of things to stay closely engaged with our customers - many calls, in-person meetings/visits, research projects, and our customer advisory board. Proactively improving quality and fixing known issues is always a focus, and we will continue to make sure that remains the case and gets investment.