Not a bad place to start - Service Lead Expert JCPenney Employee Review

4.0
8 Nov 2012
Recommend
CEO approval
Business outlook

Pros

-Great promote within mentality -Company values input -Great prices -Great discount on already great priced merchandise -Work two weekends, get one weekend off -Nice benefits

Cons

-Ron Johnson expects too much without providing the salary to support adequate staffing -Somehow they expect us to take care of customers while we have a hundred other things to do -I don't have time to do everything they expect in a 40 hr workweek. -No overtime, but I work off the clock a lot -

Explore other reviews about JCPenney

5.0
20 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Laid back work, nice people to work with.

Cons

Sales driven. There doesn't seem to be much training on how they want the cashiers to do their job.

1.0
6 Jul 2026
Recommend
CEO approval
Business outlook

Pros

The employee discounts were alright

Cons

As a Cashier or Omni associate they don't take you seriously. Leadership loves to play hot potato with responsibilities and many times cashiers gets stuck with it. When dealing with angry customers they the managers don't show up or completely undermine you making you look like an ___.

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