The satisfaction I got from helping customers and managing the associates made working there worth it. - Supervisor JCPenney Employee Review

3.0
26 Jul 2012
Recommend
CEO approval
Business outlook

Pros

J.C. Penney has a great 401k program. The pay is fair, especially if you get into management. J.C.Penney was very big on Customer Service and it showed when the regular customers came back again and again for the personal attention.

Cons

With the many changes that J.C. Penney has just undergone, not sure how the Customer Service is. It is unfortunate that a lot of quality people were let go recently. If you are looking for Full time hours J.C. Penney is trending away from Full time associates unless you are a supervisor or manager.

Explore other reviews about JCPenney

5.0
4 Mar 2026
Recommend
CEO approval
Business outlook

Pros

laid back work environment for a college student

Cons

salary stayed the same throughout the years

5.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

If you like working early morning hours and getting off early in the afternoon (which I do) this is a great part-time job. I was a college student when I worked here so it worked perfectly with my schedule. The pay is pretty decent and the people you work with are friendly.

Cons

Only real downside is that it's retail. You're going to run into some rude customers from time to time. There's always work to do and not enough time given to do it sometimes. But as long as you work hard and managers see that you're trying your best there isn't too much pressure put on you.

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