Long hours - Customer Service Representative J. Crew Employee Review

Very friendly and welcoming staff, the interview process was pretty easy

Not a lot of things to do if you don’t like getting bored, not a lot of hours

There are a lot of talented, hardworking people at this company, which makes recent leadership decisions even more frustrating.

Communication around major organizational changes has been vague and inconsistent, leaving employees with significant uncertainty and little confidence in the direction of the business. Morale has declined considerably. Many employees feel that years of experience, performance, and institutional knowledge are being undervalued in favor of rigid policies and top-down decision making.