Year and a half later and still happy - Sales Support Associate J. Crew Employee Review

5.0
20 Mar 2015
Recommend
CEO approval
Business outlook

Pros

The discount, lots of room for upward movement, supportive management, great community, perfect college job, keeps very open lines of communication from lower levels to upper. Of course the customers can get really crazy but all the managers at my store have always been very supportive and helpful of the employees.

Cons

retail hours, crazy customers, the hardest part about working in the retail stores is probably dealing with the random promos that are always going on and keeping on top of them. Retail hours are tough, not too many on-calls but the management has to give out some just in case they need more help.

Explore other reviews about J. Crew

5.0
12 Mar 2026
Recommend
CEO approval
Business outlook

Pros

- Kept all promises made during interview. - good pay - great associate benefits and health insurance and PTO Healthy work environment

Cons

Sometimes traffic can be really slow so it was hard to meet my goals as a full-time stylist.

2.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

There are a lot of talented, hardworking people at this company, which makes recent leadership decisions even more frustrating.

Cons

Communication around major organizational changes has been vague and inconsistent, leaving employees with significant uncertainty and little confidence in the direction of the business. Morale has declined considerably. Many employees feel that years of experience, performance, and institutional knowledge are being undervalued in favor of rigid policies and top-down decision making.

3
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